This document contains both the Distance Sales Agreement and the Preliminary Information Form for the subscription service offered on the CSRON platform. Part One covers the parties and subject matter, Part Two the information required before the contract is formed, Part Three formation and term, Part Four the right of withdrawal, Part Five termination and refunds, and Part Six disputes and entry into force.
By ticking the confirmation box on the payment screen, the Subscriber declares that this document was read in full before the contract was formed and is accepted. The date of acceptance and the version of the text are recorded.
1. Parties and subject matter
1.1 Provider
The party operating the Platform (the "Operator") is:
- Trade name: Bekir Koçak (CSRON)
- Registry or tax number: 5710340554 (Küçükyalı Tax Office)
- Address: Yalı Mah. Hürriyet Sk. Hürriyet Apt. No: 10 İç Kapı No: 11, Maltepe, Istanbul, Türkiye
- Telephone: +90 530 155 76 00
- Registered electronic mail: None
- Email: info@csron.com
1.2 Subscriber
The natural or legal person purchasing the service (the "Subscriber"). The Subscriber's trade name, authorised contact, email address, telephone and invoicing details are those entered during registration and payment. The Subscriber is responsible for their accuracy.
1.3 Subject matter
The subject of this agreement is the provision of the subscription service purchased electronically through the Platform, together with any additional services used against credits. The Platform provides production facility management, audit form completion, corrective action tracking, document management and reporting, for preparation ahead of social compliance and sustainability audits.
1.4 Consumer status
Turkish distance sales legislation applies to consumers, meaning persons acting outside their commercial or professional activity. Because the service is used for commercial and professional purposes, Subscribers are as a rule not consumers. The right of withdrawal set out in Part Four applies only to Subscribers who qualify as consumers under the applicable legislation. All other provisions apply to every Subscriber.
2. Preliminary information
This part contains the information that must be provided before the contract is formed and forms an integral part of the agreement.
2.1 Main characteristics of the service
The service is software accessed over the internet; it involves no delivery of physical goods. The number of production facilities and users that can be managed, and the modules available, depend on the subscription type. Current scopes and limits are published on the account page.
The Platform is for preparation and information only. It has no affiliation with any brand or standard body and guarantees no audit outcome; the final decision rests with the auditing body and the brand.
2.2 Total price and additional costs
The subscription fee depends on the selected subscription type and billing period. The total amount including taxes is shown separately on the payment screen before confirmation, and that amount is the binding one. For fixed term subscriptions the total is calculated per billing period.
Because the service is supplied electronically, no shipping, delivery or similar additional cost arises. No charge beyond the standard tariff is applied for the means of distance communication used to form the contract. The Subscriber owes no deposit or financial guarantee.
Unit prices for services used against credits are published on the account page; purchasing credits is a separate transaction subject to the same principles.
2.3 Payment and performance
Payment is made by credit or debit card through the payment institution integrated into the Platform. Card details are not stored by the Operator. The subscription is opened for use immediately upon payment approval; the service is performed instantly in the electronic environment. The invoice is issued according to the details provided by the Subscriber and delivered electronically.
2.4 Complaints and resolution
Requests and complaints may be sent to info@csron.com or through the form on the contact page. Applications are answered within a reasonable period; unresolved disputes are handled under Part Six.
2.5 Technical requirements and protection measures
A current internet browser and an internet connection are sufficient; no additional hardware or software installation is required. The Platform applies technical measures such as session control, authorisation and access logging to protect accounts and content. These measures do not restrict the Subscriber's access to its own data, which can be exported.
3. Formation, term and renewal
3.1 Formation
The contract is formed when the Subscriber accepts this document on the payment screen and the payment is approved by the payment institution. The moment of formation is the moment the acceptance record is created.
3.2 Term and renewal
The subscription is valid for the selected period. If automatic renewal is on, the subscription renews at the end of the period at the tariff then in force and payment is collected by the same method. The Subscriber may switch automatic renewal off from the account page before the period ends; doing so does not affect the current period.
3.3 Change of tariff
The Operator may change the tariff. A change does not affect the current period; it applies to the renewal fee and is notified to the Subscriber before renewal. A Subscriber who does not accept the new fee may switch automatic renewal off.
4. Right of withdrawal and its exception
4.1 The rule
A Subscriber who qualifies as a consumer has, as a rule, fourteen days to withdraw from a distance contract without giving reasons.
4.2 The exception applicable here
Turkish distance sales legislation excludes from the right of withdrawal services performed instantly in the electronic environment, and services whose performance has begun with the consumer's approval before the withdrawal period expires.
The subscription is opened electronically the moment payment is approved and performance begins immediately. By accepting this document on the payment screen, the Subscriber requests that performance begin immediately and accepts that there is therefore no right of withdrawal. The same exception applies to additional services the moment they are produced using credits.
4.3 Withdrawal notice
Where a right of withdrawal does apply, notice is sent to info@csron.com or to the address in section 1.1. Amounts collected are refunded within fourteen days of the notice reaching the Operator, in a single payment, by a method matching the original payment and without cost to the Subscriber.
5. Termination, suspension and refunds
5.1 Termination by the Subscriber
The Subscriber may end the subscription at any time. Termination takes effect at the end of the current period; no refund is made for a period already used. Account closure and data deletion follow the User Agreement.
5.2 Termination and suspension by the Operator
The Operator may suspend the service or terminate the agreement where payment is not completed, where the User Agreement is materially breached, where use is unlawful, or where conduct threatens the security of the Platform. Suspension and termination are notified in advance where possible.
5.3 Failure to perform
If the service cannot be provided, the Subscriber is notified and any amount collected is refunded for the portion corresponding to the period in which the service was not provided.
6. Disputes, notices and entry into force
6.1 Resolution of disputes
Subscribers who qualify as consumers may bring their applications, depending on the monetary thresholds, before the consumer arbitration committee, or before the consumer court, subject to prior mediation as required by Turkish consumer legislation. For Subscribers who are not consumers, Turkish law applies to disputes.
6.2 Notices
Notices are sent to the email address registered in the Subscriber's account and, for the Operator, to info@csron.com. The Subscriber must keep contact details up to date.
6.3 Relationship with other documents
This agreement applies together with the User Agreement and Terms of Use. Personal data processing is described in the privacy notice. Where this document and the User Agreement conflict on a matter specific to the sale of the subscription, this document prevails.
6.4 Entry into force and retention
The agreement enters into force upon the Subscriber's acceptance and completion of payment. The acceptance record is retained together with the version and date of the text, and the current text remains available on this page.