This document combines the User Agreement and the Terms of Use of the CSRON platform into a single text. Parts One and Two set out the parties, the nature of the service and the account and subscription terms; Part Three covers content and data; Part Four the rules of use and prohibitions; Part Five liability; Part Six term, termination and general provisions. The whole document is one agreement and is accepted as a whole.
Part One: Parties, Definitions and Subject Matter
1. Parties
This agreement is between Bekir Koçak (CSRON), Küçükyalı Tax Office, tax identification number 5710340554, email info@csron.com, which operates the CSRON platform (the "Platform"; the operator, the "Operator"), and the natural or legal person registering with it (the "User"). A person registering on behalf of a legal entity declares that they are authorised to represent and bind it; where such authority is lacking, the obligations under this agreement bind the registering person personally.
2. Definitions
- Platform: the web application served under the csron.com domain, its programming interfaces and every service connected to them.
- Subscriber: the User who opens an account by choosing a subscription type and is responsible for all use of that account.
- Account: the workspace created by the Subscriber’s registration, covering all of the Subscriber’s data, facilities and users.
- Production Facility: the factory, workshop or business the Subscriber registers on the Platform and prepares for audit.
- Facility Account: a user account the Subscriber opens so that a production facility can complete its own self-assessment.
- Audit Team Account: a user account the Subscriber opens so that a person can carry out visit audits at assigned facilities and review corrective actions.
- Content: all material belonging to the Operator, including question sets, check guides, legal and judicial references, document templates, checklists, calculators, knowledge centre texts, interface texts and software.
- User Data: the answers, notes, documents and files the User enters or uploads, and the reports generated from them for the User.
- Credit: the usage unit, purchased in advance or included in a subscription, that is deducted when paid tools are used.
- Auditor Access Code: the code or QR the User generates to show documents to an auditor who has no account, for a limited time.
3. Subject Matter, Scope and Acceptance
The agreement sets out the purpose for which the Platform is provided, the conditions of use, the account and subscription terms, the rules of use and where responsibility lies. By accepting it at registration you declare that you have read, understood and accepted it in full. Your acceptance is recorded in your account together with the version and date then in force. Continued use of the Platform also constitutes acceptance.
The Privacy Notice (KVKK) and the Cookie Policy form an integral part of this agreement. In case of conflict, the Privacy Notice prevails on matters of personal data and this agreement on all other matters.
4. The Platform Is for Information and Preparation Only
All Content on the Platform is provided for information and preparation purposes only. It is not legal advice, consultancy, an audit service, a certification service or an official assessment, and does not replace any of them. Before acting on it the User must consult a qualified professional, lawyer or the competent authority.
Some tools on the Platform (for example the legal basis research tool and the in-site assistant) generate output with the help of artificial intelligence. That output is likewise for information only; it may be incomplete or incorrect and must be verified against the official source before use.
5. No Affiliation with Any Brand or Organisation
The Operator has no agreement, cooperation, partnership, authority to represent, accreditation or approval with or from any brand, retailer, standard owner, certification body, audit firm or other third party.
Brand, standard, programme and organisation names appearing on the Platform are used for identification and reference only. Their mention does not imply any affiliation with, endorsement by or authorisation from the organisation concerned. All trade marks and trade names belong to their owners. Question sets and guides are compiled from documents those organisations have published publicly and from legislation in force; they are not the organisation’s official question set, official translation or official interpretation.
6. No Outcome Is Guaranteed
Use of the Platform does not guarantee passing an audit, obtaining a particular score, obtaining a certificate, full regulatory compliance or any other outcome. The final decision on an audit result rests with the auditing body and the brand. The Platform is provided "as is"; no express or implied undertaking is given as to the accuracy, currency, completeness or fitness for a particular purpose of its Content.
7. Changes in Legislation and Standards
Legislation, standards and brand requirements change. The Operator makes efforts to track such changes but does not guarantee currency. Verifying the text in force is the User’s responsibility; official source links are provided for that purpose. Reminder tools such as periodic obligation tracking are aids only; keeping track of statutory deadlines remains the User’s responsibility.
Part Two: Account, Subscription and Fees
8. Opening an Account and Accuracy of Information
The name, company title, email address and telephone number given at registration must be accurate and current. The account becomes active once the email address is verified. The User updates changes on the account page. An account opened with false or misleading information may be suspended. The Platform is offered to business users; persons under eighteen may not open an account.
9. Subscription Types and User Accounts
The Platform operates according to the subscription type chosen at registration. The types are designed for businesses managing a single production facility on their own, for subscribers following several production facilities one-way, and for subscribers who open accounts for their facilities. The number of facilities and users and the features covered by each type are published on the registration screen and the account page; these limits are enforced on the server.
The Subscriber is responsible to the Operator for the facilities assigned to the Facility Accounts and Audit Team Accounts it opens, for the use of those accounts and for all data entered through them. Those accounts are also personal and subject to every provision of this agreement. The Subscriber may remove the accounts it has opened at any time.
The subscription type may be changed. On moving to a narrower type, facilities and users outside the new scope are archived; the data is not deleted but cannot be accessed unless the scope is widened again.
10. Start of the Subscription
The account and the subscription are created together when the first payment made during registration is received; no free trial is granted. If the payment is not completed, no account is created and the information entered during registration is not stored in the Operator's systems. A person who paid but whose account was not created may write to the Operator; once the payment is confirmed, the account is opened or the fee is refunded. Once the period ends, the account cannot be used except for the payment, account and contact pages.
11. Fees, Credits and Payment
The subscription fee is charged in advance for monthly periods. The current price list is published on the subscription and account pages; statutory taxes are added to the amounts shown. The Operator may change the price list; a change takes effect from the first renewal period after it is announced.
Some tools are charged in Credits. Credits are included with the subscription or purchased separately and are deducted at the moment the tool is used. Which tools are paid and how many Credits they require is shown in the tool itself and on the account page before use. If a technical fault prevents a result from being produced, no Credit is deducted; Credits deducted for requests the Operator does not accept are refunded. Unless expressly stated otherwise, Credits cannot be converted to cash or transferred to third parties and expire when the account is closed.
A fee paid for a document or tool relates to the specific production facility; reproducing a document generated for one facility in the name of other facilities is outside the licence. Activation fees charged once per period arise again if the subscription lapses and is restarted.
12. Renewal
At the end of a period the subscription continues when the Subscriber renews it by making a payment; the Subscriber is informed by email before the period ends. Renewal is done from the account page and the new period is added after the remaining time. If the Subscriber does not renew, the subscription ends at the end of the period and access narrows as described in clause 10; data is not deleted for this reason. No refund is made for an unused period.
Payments are collected through licensed payment institutions. Card details are not stored by the Operator; they are held in the payment institution’s secure infrastructure. The Subscriber may choose to save the card on the payment form; a saved card is kept by the payment institution for use in the next payment and can be removed from the account page.
13. Expert Support and Consultant Firm Support
Auditor opinion: a case submitted by the User is answered for general information by persons engaged by the Operator. The answer is not legal advice, does not bind any audit result and falls under clause 4. When submitting a case the User must not share third parties’ personal data; the Platform attempts to anonymise the text, but responsibility remains with the User. The target response time is for information and is not an undertaking.
Consultant firm support: the Platform is an intermediary bringing the User together with independent consultancy firms. The consultancy contract is formed between the User and the firm; the Operator is not a party to it and cannot be held responsible for the nature, duration, price or outcome of the service. Information on a firm’s showcase page is the firm’s own statement. Firms pay the Operator an advertising fee to appear in the directory; the Operator reviews and approves each firm before listing it, but this approval is not an undertaking as to the nature or outcome of the service. The Operator takes no commission on any agreement between the User and a firm.
Part Three: Content and Data
14. Intellectual Property and Licence
The compilation, arrangement, commentary, guide texts, templates, design, data structures and software on the Platform belong to the Operator and are protected by intellectual property law. The User is granted a limited, non-exclusive, non-transferable right of use for the duration of the subscription, for the production facilities covered by it and solely for audit preparation. That right does not include reproducing or distributing the Content or making derivative works. Policy documents and reports generated on the Platform are left to the User for the facility’s own internal use and for submission to the audit body.
15. User Data and Documents
The answers, notes and documents the User enters or uploads belong to the User. The Operator processes this data only to provide the service, maintain security and meet its legal obligations; it does not use it for any other purpose, sell it or share it with third parties. Data is isolated at account level: a user of one account cannot reach the data of another.
The User is responsible for ensuring that uploaded documents and entered information are lawful, do not infringe third-party rights and, as regards any personal data they contain, that the User’s obligations as data controller are fulfilled. The Operator may remove content reported or found to be unlawful.
16. Showing Documents with an Auditor Access Code
The User may generate a time-limited Auditor Access Code to show documents to an auditor who has no account. Whom the code is given to, its duration and its revocation are under the User’s control; the User is responsible for all access made with the code. The code gives access only to documents of the User’s own facility and only within its validity period. The User may revoke the code at any time.
17. Data Retention, Deletion and Backup
Records the User deletes are deleted definitively from the User’s perspective; they cannot be restored on the Platform and the Operator gives no undertaking to restore a deleted record. For technical reasons deleted records are kept in the system for at most 90 days and are then destroyed permanently. The Operator takes regular backups for service continuity; backups are used solely for disaster recovery. They do not replace the User’s own backup; the User is responsible for keeping their own backup of their data and may use the export tools for that purpose.
When an account is closed, User Data is deleted or anonymised within a reasonable time; records subject to a statutory retention duty (for example invoice and payment records) are kept for the period the relevant law requires.
18. Personal Data
The processing of personal data is governed by the Privacy Notice (KVKK) and the Cookie Policy. The User declares that, as regards third parties’ personal data processed on the Platform (employee information, documents), they have fulfilled their own information and legal basis obligations.
Part Four: Terms of Use and Prohibitions
19. Platform Confidentiality and Sharing Restriction
Sharing Content belonging to the Platform, visually, audibly, in writing or electronically, with external consultants, external auditors, business partners or any other third-party individual or organisation is strictly prohibited. Presenting the User’s own facility documents to an audit body through an Auditor Access Code or the export routes the Platform provides is outside this restriction. In case of a breach, the User and organisation concerned accept full legal liability.
20. No Copying or Reproduction of Content
The following are prohibited:
- Copying, reproducing or republishing question sets, check guides, legal and judicial references, document templates, checklists or any other Content
- Exporting Content into other software, spreadsheets, files or databases
- Selling, renting, transferring Content or making it available to third parties, whether for a fee or free of charge
- Using the Content to develop a similar service or product
- Using the Content as training data for an artificial intelligence model
Text selection and copying are technically disabled on the Platform. Attempts to circumvent that restriction also constitute a breach of this clause.
21. No Automated Access or Scraping
Accessing the Platform with robots, spiders, scrapers, automated scripts or similar tools, downloading Content in bulk, reverse engineering the interface and sending programmatic requests directly to endpoints are prohibited. Request traffic beyond ordinary use may be automatically limited or blocked to protect the service.
22. No Transfer or Sharing of Accounts
Accounts are personal. Disclosing your username and password to anyone, transferring, selling or lending the account, or using it jointly with others is prohibited. This also applies to Facility Accounts and Audit Team Accounts; where several people need to work, the Subscriber opens a separate account for each. You are responsible for everything done through your account. If you suspect unauthorised access, notify us at once and change your password.
23. One Record per Facility
A separate facility record and separate audit forms are kept for each production facility. Data from several facilities cannot be combined into a single record or form; the facility name is entered in full under its real title. This rule is needed both for the accuracy of the data and for per-facility pricing.
24. Use Only for Its Intended Purpose
The Platform is provided for preparing the production facilities covered by the subscription for audit and for following their compliance. Offering the Content to third parties outside the subscription as a paid or free service product is prohibited without the Operator’s separate written permission. Subscribers serving several facilities use the Platform only for the facilities registered under their own account.
25. Security Prohibitions
- Attempting unauthorised access or circumventing security measures
- Attempting to access other users’ or accounts’ data
- Uploading or introducing malicious software
- Attempting to make the service unavailable by overloading it
- Exploiting security vulnerabilities or passing them to third parties
Responsibly reporting a discovered vulnerability to the Operator is outside this prohibition and is welcome.
26. No Unlawful or Dishonest Use
Using the Platform to open an account in another person’s name or under a false identity, to make misleading statements, to upload content infringing third-party rights, to behave abusively towards the Operator’s staff or other users, or for any purpose contrary to applicable law is prohibited.
Part Five: Liability
27. Responsibility Rests with the User
The User relies on the Platform at their own assessment and their own responsibility. The User alone is responsible for any outcome arising or capable of arising from the use of the information provided, including but not limited to:
- The score, grade or result obtained in an audit
- Failure to obtain, suspension or withdrawal of a certificate
- Effects on the relationship with a brand, customer or audit body
- Administrative fines, suspension of operations or other administrative sanctions
- Loss of orders, business or revenue
- Any claim brought by a third party
- Documents and policies generated on the Platform not matching the facility’s actual practice
28. Limitation of Liability
The Operator is not liable for any direct, indirect, incidental or consequential damage, loss of profit, loss of data or business interruption. Except where liability cannot be limited by law, the Operator’s total liability under this agreement is limited to the fees the User paid for the Platform in the twelve months preceding the event giving rise to the damage. Cases of intent and gross negligence are outside this limitation.
29. Continuity of Service, Maintenance and Changes
The Platform may be temporarily unavailable due to maintenance, updates, technical faults or matters originating with service providers. Uninterrupted access is not undertaken. The Operator may temporarily switch off a feature for maintenance, add new features or withdraw an existing feature on reasonable notice. Planned maintenance is announced in advance where possible.
30. Third-Party Services and Links
The Platform uses third-party providers for services such as payment, email delivery, hosting and database, and links to official sources (legislation, court decisions, organisations’ publications). The content of external links belongs to the organisation concerned; the Operator is not responsible for its accuracy or availability. Clause 29 applies to interruptions originating with third-party providers.
Part Six: Term, Termination and General Provisions
31. Suspension and Termination
The User may close their account at any time. In case of breach of any provision of this agreement, and in particular of the prohibitions in Part Four, the Operator reserves the right to suspend or close the account without notice. Where payment is not made, access narrows as described in clauses 10 and 12. Termination does not extinguish civil or criminal liability already incurred; rights to compensation and other claims are reserved.
32. Consequences of Closing the Account
When the account is closed, the User’s access to the Platform ends, unused Credits expire and User Data is deleted in accordance with clause 17. The User is responsible for exporting the data they need before closing. Provisions that by their nature should survive termination (intellectual property, confidentiality, liability, governing law) remain in force.
33. Amendment
This agreement may be updated. Where a substantive change is made, the new version is published on this page and the User may be asked to accept it again at their next sign-in. The published version and its effective date appear at the end of the document. If it is not accepted, use of the Platform ends; the User may export their data in that case.
34. Notices
Notices from the Operator are sent to the email address registered in the User’s account or published as an in-Platform announcement and are deemed received when sent. The User is responsible for keeping their email address current. Notices from the User are made through the contact channels in clause 37.
35. Severability, Assignment and Entire Agreement
If a provision of this agreement is held invalid, the remaining provisions are unaffected; the invalid provision is construed as the valid provision closest to its purpose. The User may not assign rights or obligations under this agreement without the Operator’s written consent; the Operator may assign the agreement, on notice, to an entity taking over the service. This document, together with the texts listed in clause 3, constitutes the entire agreement between the parties and replaces the previous User Agreement and Terms of Use.
36. Governing Law and Jurisdiction
This agreement is governed by Turkish law. The courts and enforcement offices of İstanbul have jurisdiction over any dispute. Mandatory provisions of consumer law are reserved for users who qualify as consumers.
37. Contact
- Email: info@csron.com
- Contact form: csron.com/contact